Refund policy
Refund Policy
Returns & Refunds
At AMO'S, our products are made to order and produced after your order is placed.
Right of Withdrawal
For customers in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, unless a legal exception applies.
To exercise your right of withdrawal, please contact us at:
Please include your order number and clearly state that you wish to withdraw from your purchase.
Where a valid withdrawal applies, the direct cost of returning the item is your responsibility, unless applicable law requires otherwise.
Condition of Returned Items
Please return any item in good condition and with reasonable care.
You may inspect and handle the item as necessary to determine its nature, characteristics and functioning. If the item has lost value because it was handled beyond what was necessary for this purpose, we may be entitled to deduct the corresponding amount from your refund, as permitted by applicable law.
Please return the item in its original packaging where reasonably possible.
Please contact us before sending anything back.
Personalized & Custom-Made Products
The statutory right of withdrawal does not apply to products that are individually personalized or made according to your specific requirements, where the applicable legal exception applies.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, incorrectly printed, or with an incorrect quantity, please contact us within 30 days of receiving your order.
Please include your order number, a description of the problem, and clear photos of the product and packaging where relevant.
Please do not send the product back before contacting us.
We will review the issue and, where appropriate, arrange a replacement or refund.
As our products are fulfilled through Gelato, qualifying quality issues are handled through Gelato's quality process.
Lost Orders
If your order appears to have been lost in transit, please contact us within 30 days of the estimated delivery date. We will investigate the shipment and, where applicable, arrange a replacement or refund through our fulfillment process.
Exchanges
We do not offer a standard exchange service. For damaged, defective or incorrectly produced items, we will provide an appropriate replacement or refund.
Statutory Consumer Rights
Nothing in this policy limits or excludes any mandatory statutory consumer rights that apply to your purchase.
Contact:
AMO'S
hello@amospets.shop